Unfortunately, STUDYO.J currently does not accept any returns/exchanges. Please kindly understand as we are a new label and have carried out quality checks to ensure no defected goods are sold.

I use a tracked and registered mailing partner for all local and international shipping, which splits countries into different zones. This is entirely decided by the mailing partner and I moderate shipping costs to ensure the total amount you pay is reasonable!

List of shipping zones and min. spend for free shipping:

S$50 and above - Singapore

S$65 and above - Malaysia, Brunei

S$99 and above - Most of Asia Pacific (excluding Japan)

S$129 and above - Japan, Australia, New Zealand, most of Europe, and more

My mailing partner covers international shipping to most countries so your country might not be listed here as there are too many! You can drop me an IG message or email so that I can check for you the respective min. spend for free shipping.

Please kindly note that STUDYO.J does not ship to the US.

After receiving an order, I will process it as quickly as I am able to, which should take about 2-3 business days.

Local delivery will take about 2 business days. International delivery times will vary depending on your location, but should take a maximum of 21 business days.

No, STUDYO.J bags are not designed by me. After much trial and error for my own designs, I realised that I could not afford both the cost and quantity required for custom bags. All current bags are designed by my suppliers, which is why other labels might have similar designs. It is my dream to design my own bags, so hopefully I will get there one day,

All other accessories like bag charms are designed and hand-crafted by me.